Here you can find answers and guidance on issues related to our business. If any questions you may have are not addressed here, please feel free to contact us and we will be glad to help.
Frequently Asked Questions
What sizes do your t-shirts come in?
Our shirts are currently available in sizes Small, Medium, Large, X-Large, 2X, 3X, 4X and 5X. Please be aware that 4X and 5X have limited color options.
How do I choose the right size for me?
Our t-shirts are the Gildan 64000 Softstyle Unisex T-Shirt. On each product page there is a size guide. We strongly suggest using that as guidance for fitting if you're unfamiliar with the 64000.
Are your shirts unisex or fitted?
Our shirts are unisex.
How long will it take to receive my order?
Hero & Starr products are fulfilled through a trusted network of U.S.-based print providers. Most orders ship within 2–5 business days via standard delivery, with tracking included. Each order is made to order, ensuring quality and reducing waste.
Do you ship internationally?
Yes!
Where are your products shipped from?
Hero & Starr utilizes print companies based in the U.S. While we do use non-U.S. printers for international orders, all U.S. orders will be shipped from a U.S.-based supplier.
What’s your return and exchange policy?
We stand behind our gear—here’s how we handle things if they go sideways.
Return & Exchange Policy
We believe in keeping things straightforward. If your order arrives damaged, misprinted, or isn’t what you requested, we’ll make it right. You have 14 days from the date of delivery to let us know, and we’ll handle eligible replacements quickly and respectfully.
Because every item is printed just for you, we’re unable to accept returns or exchanges for sizing issues or general changes of mind. We encourage all pack members to review our size guide for the Gildan 64000 before ordering to ensure the best fit.
To start a return, please reach out through our Contact Page and include your:
- Order number
- A photo of the issue
- A short note describing what went wrong.
Our team will respond within 48 hours to help resolve it.
Returned items must be unused, unwashed, and in their original condition.
We’re committed to keeping things fair—for you and for the rest of the pack.
What if my item arrives damaged?
Defective or misprinted items, although rare, do happen. If so, we'll make it right. Contact us immediately and we'll get you squared away.
Can I change or cancel my order?
Once you place your order, it is final. If you would like to change or cancel your order, please contact our team here. We will do our best to accommodate your change, but absolutely cannot guarantee it if the order has been processed.
Who designs your shirts?
The majority of the designs were created by Hero & Starr. Some of which are new takes on older designs that people love. Most, however, are original H&S designs.
Are your designs exclusive to Hero & Starr?
Yes, most of our designs are exclusive to Hero & Starr.
Do you take custom requests or collaborations?
At this time we are flying solo, but would love to collab with other designers and dog-loving influencers. In regards to custom requests, stay tuned.
What materials do you use?
The Gildan 64000 is made with 100% ring-spun cotton, a lightweight fabric, this unisex t-shirt feels like a bliss to wear all year round. The classic fit with the crew neckline deliver a clean, versatile style. All shirts feature a pearlized, tear-away label for total wearing comfort. Additionally, they are made using ethically grown and harvested US cotton.